Zendesk
The best support for your customers
Chosen by more than 100,000 companies, from multinationals to startups, Zendesk transforms customer service contact into a personal relationship. Deliver a best-in-class customer experience across all channels and build lasting relationships by bringing value to your business and your customers.
Why Zendesk?
IT IS AN OMNICHANNEL SYSTEM
It allows you to centralize multiple contact channels in a single platform, facilitating the creation of rich, non-fragmented user profiles. Operators will always be able to choose the most efficient mode of communication based on the circumstances.
IT IS SIMPLE TO USE
With its clean and intuitive interface, it will be easy to keep the configuration up-to-date and aligned with the needs of your business. With little training, operators will be able to take over the platform and manage it independently.
IT IS TAILOR-MADE
Zendesk adapts easily to any system or business model, from B2B to B2C. Its great versatility allows you to structure communication and workflows in a flexible and customizable way according to your requirements.
IT CAN BE INTEGRATED WITH EXTERNAL SYSTEMS
You can download ready-to-use applications so that you can connect external systems such as eCommerce websites and centralize more and more of your customer-related information without dispersing it across multiple platforms.
The Zendesk Suite
Support
It is the ticketing system, i.e., the heart of Zendesk. It encapsulates all contact channels, from email to social, allowing actors from different business departments to communicate within the same ticket. It enables ticket assignment, tracking and resolution, providing your customers with personal and efficient responses.
Chat
It is Zendesk’s messaging and allows you to communicate instantly with your customers. Through messaging you can proactively contact individual customers at the most opportune time, to help them close an order or guide them through a specific process on your site.
Guides
It is the knowledge-base for self-service support, where you can post FAQs or procedures for both your end users and operators. It is easily configured and updated directly by the operator and, with native integration with Support, provides the right article within the ticket.
Explore
It is a powerful data analysis tool, customizable to your needs. It helps identify service-related situations for improvement, such as bottlenecks or internal inefficiencies. It analyzes tickets, updates, SLAs and customer satisfaction, providing tools such as modern charts, filters and tables.
SpotView for Zendesk
Let's renew your customer service together
Project design will start with an analysis of the as-is operating procedure, to identify weaknesses to be addressed and define goals to be achieved. Our experts will be with you every step of the way, even after the go-live.
ANALYSIS AND STRATEGIC PLAN
We study your business model in depth, delving into your current customer service configuration and internal structure. We bring focus to pain points and go on to define goals to be translated into new processes on Zendesk.
ZENDESK SETUP
After the strategy is approved, we begin with the configuration of the platform. A Zendesk Specialist will be dedicated to modeling the environment in a way that makes it fit the current needs and achieves the future goals.
TRAINING AND FOLLOW-UP
We take care of the specific training of the operators, to make them as autonomous as possible in managing the operations. There will also be a post go-live follow-up phase, to calibrate the final details.
Our services
CUSTOM APPLICATION DEVELOPMENT
We have a Development Team that specializes in building private apps to be placed on Zendesk to allow us to extend Suite functionality, make it easier to read data on third-party systems contextually in the ticket, and extend information available for reading on Zendesk without the use of DBs.
INTEGRATIONS WITH THIRD-PARTY SYSTEMS
The Development Team can also make integrations with third-party systems. This allows additional information to be on Zendesk: from clustering to user master data. Thanks to integrations with third-party systems, it is possible to have dedicated SLAs and enriched reporting.
APPLICATION SUPPORT AND CUSTOMER SUCCESS SERVICE
Our Customer Care consultants will follow you in designing and implementing both an efficient organization and the right tools to support it, to optimize and centralize the management of contact channels and user records.
Do you want to try it right away?
Zendesk is offering you the chance to experience its platform’s innovative solutions for free. Click on the link below to get started right away.
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