AI for eCommerce: agents make all the difference
AI agents are now inseparable from eCommerce—and we’re ready to steer you forward. Our dedicated team designs and integrates AI solutions that enhance every step of the customer journey, from the very first touchpoint through post-purchase care.
Harnessing Shopify Plus’s native potential
As a Shopify Plus Partner, we start with a platform built for constant evolution. Thanks to the Model Content Protocol (MCP), Shopify lets you tap into AI at every major user-experience touchpoint.
From natural-language product search and intelligent cart management to automated answers about policies and shipping, all the way to real-time order tracking, Shopify Plus already provides the core features you need to embed AI throughout the entire customer journey.
Create your AI-Agent team
We design AI Agents that plug seamlessly into your e-commerce platform and every tool in your MarTech stack. It’s more than connecting systems—it’s about giving life to distinct, complementary skills: one agent detects pivotal moments in the journey, another serves up smart cross-sell suggestions, and a third spots churn signals and steps in to keep customers engaged.
Each AI Agent sits within an orchestrated architecture, turning your customer experience into a proactive engine for sales, retention, and long-term value.
Tangible benefits
01. Lower operating costs
/continuous efficiency/
The agent delivers 24/7 customer service, lowering support costs while boosting customer satisfaction.
02. Higher conversions and retention
/at the heart of the experience/
Proactive objection handling and real-time decision support.
03. More value from every client
/smart fidelisation/
Deep personalization that turns visitors into loyal customers.
04. High-quality data collection
/valuable insights/
Advanced profiling that captures genuine intent—not just past behaviour.
Proactive AI, powered by the right integrations
One of an AI Agent’s greatest strengths is its ability to move first—acting proactively instead of waiting for the user to make the opening move.
We make this possible by integrating each agent with tools like Klaviyo, which gathers data, segments audiences, and analyzes interests and behaviors. All of that insight feeds the agent, so it knows who it’s dealing with: a visitor browsing organic products, an existing customer, or someone who just abandoned a cart. From there, the agent can launch personalized actions—offering advice, suggesting the right product, or kicking off an automated flow. In short, your AI shifts from reactive to a driving force inside the funnel.
Heres, our premier AI partner
When it comes to AI Agents, you need vision, deep technical skill, and the know-how to orchestrate intelligence that fits each client like a glove. That’s why we team up with Heres—a specialist in building and integrating advanced AI Agents using leading-edge methods such as Retrieval-Augmented Generation.
Heres crafts bespoke agents with a level of currency and specialization only years of hands-on focus can deliver. Together, we deploy conversational architectures that truly map to the logic—and goals—of your business.
Progetti
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