Retention & Engagement for eCommerce
Every customer is worth more, order after order.
Automation, conversations, CRO and loyalty work as a single system. Data and behaviour show who to contact, when and on which channel; AI talks with the customer and personalises content and audiences at scale. The goal is one: growing Customer Lifetime Value.
Four levers on the same customer.
- 01
Lifecycle Marketing.
Multichannel, multilingual behavioural automations, from pre- to post-purchase, also connected to behaviour expressed offline.
- 02
Conversational Commerce.
AI holds the conversation along the journey, recommends the products best suited to each customer and guides them to purchase; human-in-the-loop to scale conversations.
- 03
CRO / CXO.
Analysis, feedback, A/B tests and a roadmap ranked by impact and effort.
- 04
Loyalty & Membership.
Tailored loyalty, membership and referral programmes.
What sets us apart
A journey built around each customer.
- 01
The customer chooses the channel.
Preferences and AI pick the most effective channel among email, SMS, RCS, WhatsApp and push.
- 02
Online and in store, one customer.
A single view connects eCommerce and stores: automations on in-store purchases, clienteling with online history, drive-to-store across channels.
- 03
AI recommends, people close.
Conversational agents on web, WhatsApp and voice recommend the product, resolve repetitive tickets and follow the customer through to after-sales; the team steps in on high-value cases.
- 04
Programmes that bring people back.
Tailored loyalty, membership or referral: they reward those who stay and turn customers into ambassadors.
Conversational commerce
Agents that speak like the brand.
We design teams of AI agents shaped around the brand's processes and orchestrate them as a single system.
A vertical approach by sector, native multimodality across web, WhatsApp and voice with the same context, a state-of-the-art stack built on open standards, with no lock-in.
- Web
- Voice
Customers who come back.
All projects
- Content Creation
- Experience Management
- +2
Prolon+280% revenue with marketing automation.
- Integration & AI Automation
- Experience Management
ImetecCustomer service made simpler, more connected and more efficient.
- UX Research
- UX/UI Design
- Headless & Composable
- +1
PinalliOne beauty experience, online and in more than 100 stores.
Capability.
Customer journey strategy and automation , CRO/CXO , Klaviyo , HubSpot , Zendesk , Segmentation , RFM and CLV analysis , SMS, WhatsApp, RCS and push , AI agents and ticket automation , A/B testing and heatmaps , Loyalty and referral , Membership