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Unified Commerce & POS for eCommerce

One Commerce, wherever you meet the customer.

The store is part of the same system of eCommerce, data and customer relationships. We design this connection and make it work.

We implement Shopify POS, build tailored apps and extensions and integrate it with business systems. We connect sales, customers, orders and availability to offer consistent experiences across channels and more effective tools for store teams. We bring automation and AI into retail processes, from assisted selling to day-to-day tasks.

From the point of sale to the whole operation.

  1. 01

    Shopify POS implementation.

    We follow the project from process analysis to launch in store: software and hardware configuration, data migration, roles and permissions, team training. We plan the rollout from the first store to the whole network, supporting adoption on the ground.

  2. 02

    Tailored apps and extensions.

    We build directly on Shopify POS to adapt the selling experience to the brand's needs. Clienteling, loyalty, promotions and dedicated features become tools at hand in daily work, with interfaces designed for the people who use them.

  3. 03

    Connected systems and operations.

    We integrate Shopify POS with ERP, CRM, OMS and WMS. We design the data flows between stores, eCommerce and central systems to keep catalogue, customers, orders and availability aligned. We also connect existing retail infrastructure to the Commerce platform.

  4. 04

    Omnichannel services.

    In-store pickup, cross-channel returns, buy in store with home delivery and access to network-wide availability. We configure the features and coordinate the integrations that make these services manageable, from purchase to delivery.

  5. 05

    AI for sales and operations.

    We build tailored AI assistants, connected to catalogue, customer information and business systems. They help staff look up product information, find alternatives and personalise service. We automate repetitive tasks and bring operational guidance into workflows, with defined rules and levels of control.

What sets us apart

The project works when it works in store.

  1. 01

    We start from the people who sell.

    We observe the work of store staff and retail managers: frequent operations, exceptions, service times. From there we design configurations, interfaces and processes.

  2. 02

    We implement. We integrate. We develop.

    We handle both the adoption of the platform and its evolution. We combine Shopify POS native features with apps, extensions and integrations built around the project's needs.

  3. 03

    The relationship continues across channels.

    We connect data and tools so the brand can recognise the customer, make the most of their history and give continuity to service, loyalty and CRM activities.

  4. 04

    We support the evolution of the network.

    From the pilot project to new openings, we build a replicable foundation and adapt it to the needs of each store. Training, support and feature evolution are part of the journey.

What we make possible.

Three concrete examples of how we integrate eCommerce, stores and digital services to create connected shopping experiences, online and offline.

  • Pinalli, store interior with the entrance to the beauty gallery
    01

    Online and in store, one experience.

    More than 100 Beauty Stores connected to the eCommerce site, with purchases, in-store pickup and an integrated loyalty programme.

    Pinalli

  • BENU Farma, EXTRA loyalty card
    02

    The pharmacy, beyond the counter.

    Online purchases with pharmacy pickup, a marketplace that broadens the assortment, services and loyalty integrated across digital and store.

    BENU Farma

  • Parmigiano Reggiano, booking a visit from a smartphone
    03

    From the website to the dairy.

    Dairy visits bookable online: digital brings customers to the places where Parmigiano Reggiano is made, creating a direct link between the online experience and the territory.

    Parmigiano Reggiano

Technologies.

  • Shopify POS
  • Shopify
  • Shopify Flow
  • Shopify POS UI Extensions
  • APIs and custom integrations

Projects across store and online.

All projects

Capability.

Retail assessment , Shopify POS implementation and migration , Hardware configuration , Multi-store rollout , POS apps and extensions , ERP, CRM, OMS and WMS integrations , Clienteling and loyalty , Omnichannel services , AI assistants for retail , Training and support

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